Terms & Refunds
- Please ensure that someone is at the address that your order is getting delivered to, if no one is available to sign please have them sent to your workplace. We are unable to replace your chocolates if you are unavailable to sign.
- Chocolate is sent via courier *(please refer below) and needs a signature at the other end unless you give us authority to leave in which case no responsibility will be taken if chocolates are left on the premises and are either stolen or melt. During the summer months if you are not going to be available to sign it is best to get the chocolates sent to anther address or your workplace
- If you receive your chocolate in a poly box please remove chocolate and do not store it in the box as it should not be kept in this box for long periods of time,
- Contact needs to be made to firstname.lastname@example.org the same day of chocolates being received if there is a problem with your order. This enables us to get to the bottom of the problem promptly, the longer it is left the harder for us to get a solution.
- In the unlikely event that your chocolate melts or is damaged during transit we will refund/replace your order. If you have given us 'authority to leave' your chocolate without a signature and the order is stolen/melts we are unable to offer you a refund/replacement. Contact needs to be made the day of delivery as we are unable to verify where the chocolates have melted if we are contacted days later.
- In the event that your chocolate melts during transit, it needs to be returned to us for a full refund.
- If you have any concerns please contact us at email@example.com before placing your order
- Please ensure you specify a date if the chocolates are needed before a certain date in the general comments section, generally allow one week for chocolates to be delivered however sometimes we may hold off sending by a few days due to weather and other circumstances.
* Couriers cover metropolitan areas and some outer metro and country areas, if the courier does not deliver to your area we will send your chocolates with Aust Post.
Please note all prices are in AUD.